Terms & Conditions
We understand the importance of protecting your health information and are committed to complying with HIPAA standards. By consenting to receive SMS text messages from Pinnacle Health LLC, you acknowledge and agree to the terms below.
Communication via Texting
You consent to receive communications via text message for appointment reminders, treatment follow-ups, and care coordination.
Risks Associated with Texting
You understand that texting introduces risks such as unauthorized access, interception, insecure apps, and human error. Despite these risks, you consent to the use of text messaging for communication purposes.
Secure Messaging Platforms
We use secure messaging platforms designed for healthcare that offer HIPAA compliance and audit trails.
Policies & Response Times
We have established and enforce policies and procedures related to texting — outlining acceptable use, security measures, and incident-response protocols.
Pinnacle Health LLC will respond to text messages the same or next business day during business hours. In case of an emergency, always go to your nearest emergency facility or call 911.
SMS Messaging Service
By providing my phone number, I consent to receiving SMS text messages from Pinnacle Health Health LLC for appointment reminders and general two-way communication about my care.
Message Frequency
You will get more than one message from us unless you opt out. While messaging frequency varies, you will likely receive no more than 2 messages per month unless you initiate the conversation. Pinnacle Health does not require patients to opt in to SMS to receive care or purchase goods.
Pinnacle Health utilizes automated appointment reminders via SMS and will use SMS to contact you regarding your care if you request it.
Pinnacle Health reserves the right to alter the frequency of messages at any time. Pinnacle Health and carriers are not liable for delays or undelivered messages.
Message & Data Rates
Message and data rates may apply based on your mobile carrier's terms.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy.
Cancellation & Opt-Out
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out, you will receive one additional message confirming your request has been processed.
Help & Customer Support
You may contact us directly at info@pinnaclehealthllc.org or 941-946-8510.
To opt out at any time, reply STOP. To request assistance, reply HELP.
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
Conclusion
Texting offers a convenient means of communication in healthcare. By consenting to receive text messages, you acknowledge the associated risks and agree to our efforts to mitigate them by adhering to HIPAA requirements. Your consent helps us provide efficient and secure communication while protecting your sensitive health information.
By agreeing to receive text messaging, you acknowledge that you have read and understood the information provided in these Terms and Conditions and agree to the use of text messaging for communication purposes.